TAFE AUSTRALIA SHARED CATALOGUE
Website Terms and Conditions & Privacy Policy
1.0 TAFE Directors Australia commitment to privacy
(a) TAFE Directors Australia (ABN: 39 070 265 734), its subsidiaries and affiliates in Australia (collectively referred to as "we" and "us") are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
(b) This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
(c) In this Privacy Policy, “we” and “us” refers to TAFE Directors Australia and “you” refers to any individual about whom we collect personal information.
2.0 About TAFE Directors Australia
(a) TAFE Directors Australia is the peak national body which represents Australia’s national network of publicly owned Technical and Further Education (TAFE) institutes and university TAFE divisions.
3.0 What information does TAFE Directors Australia collect about you?
3.1 Members, Affiliates, Clients and prospective clients
(a) When you enquire about our services or when you become a client of TAFE Directors Australia, a record is made which includes your personal information.
(b) The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
· your name, e-mail, postal address and other contact details;
· information about your employer or an organisation who you represent;
· your professional details; and
· any additional personal information you provide to us, or authorise us to collect, as part of your interaction with TAFE Directors Australia.
3.2 Prospective employees or applicants
(a) We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.
(b) We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).
(a) TAFE Directors Australia may collect personal information about other individuals who are not clients of TAFE Directors Australia. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to TAFE Directors Australia, and other individuals who interact with TAFE Directors Australia on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with TAFE Directors Australia.
(b) If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.
(c) In limited circumstances, TAFE Directors Australia may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by TAFE Directors Australia we may collect health information about you in an emergency or otherwise with your consent.
(d) You can always decline to give TAFE Directors Australia any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.
4.0 How and why does TAFE Directors Australia collect and use your personal information?
(a) TAFE Directors Australia collects personal information reasonably necessary to carry out our business, to assess and manage our clients' needs, and provide services including . We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.
(b) The purposes for which TAFE Directors Australia usually collects and uses personal information depends on the nature of your interaction with us, but may include:
· responding to requests for information and other general inquiries;
· managing, planning, advertising and administering programs, events, competitions and performances;
· researching, developing and expanding our facilities and services;
· informing you of our activities, events, facilities and services;
· recruitment processes (including for volunteers, internships and work experience);
· responding to enquires and complaints.
(c) TAFE Directors Australia generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
· our affiliated and related companies; and
· third party suppliers and contractors who assist us to operate our business.
(d) TAFE Directors Australia also collects and uses personal information for market research purposes and to innovate our delivery of products and services.
5.0 How does TAFE Directors Australia interact with you via the internet?
(a) You may visit our website (www.tda.edu.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to TAFE Directors Australia will be managed in accordance with this Privacy Policy.
(b) TAFE Directors Australia's website uses cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
(c) You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
(d) TAFE Directors Australia's website may contain links to third-party websites. TAFE Directors Australia is not responsible for the content or privacy practices of websites that are linked to our website.
6.0 Can you deal with TAFE Directors Australia anonymously?
TAFE Directors Australia will provide individuals with the opportunity to remain anonymous or use a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for TAFE Directors Australia to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
7.0 How does TAFE Directors Australia hold information?
(a) TAFE Directors Australia stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia or overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
(b) TAFE Directors Australia maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
(c) Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
(d) We take steps to destroy or de-identify information that we no longer require.
8.0 Does TAFE Directors Australia use or disclose your personal information for direct marketing?
(a) TAFE Directors Australia may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
(b) If you opt-out of receiving marketing material from us, TAFE Directors Australia may still contact you in relation to its ongoing relationship with you.
9.0 How does TAFE Directors Australia use and disclose personal information?
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.
9.2 For customers and participants
If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.
9.3 Disclosure to contractors and other service providers
(a) TAFE Directors Australia may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
(b) Personal information may also be shared between related and affiliated companies of TAFE Directors Australia, located in Australia or overseas.
(c) Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
9.4 Use and disclosure for administration and management
(a) TAFE Directors Australia will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
· administering billing and payments and debt recovery;
· planning, managing, monitoring and evaluating our services;
· quality improvement activities;
· statistical analysis and reporting;
· training staff, contractors and other workers;
· risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
· responding to enquiries and complaints regarding our services;
· obtaining advice from consultants and other professional advisers; and
· responding to subpoenas and other legal orders and obligations.
9.5 Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
10.0 How can you access or seek correction of your personal information?
(a) You are entitled to access your personal information held by TAFE Directors Australia on request. To request access to your personal information please contact us via memberservices@tda.edu.au
(b) You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
(c) We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
(d) However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
(e) We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
11.0 What should you do if you have a complaint about the handling of your personal information?
(a) You may contact TAFE Directors Australia at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
(b) You may make a complaint about privacy to the privacy officer at the contact details set out below.
(c) The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
(d) If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
(e) In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
(f) If you are not satisfied with our response to your complaint, or you consider that TAFE Directors Australia may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website (www.oaic.gov.au).
12.0 How changes are made to this Privacy Policy?
TAFE Directors Australia may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website (www.tda.edu.au) regularly to keep up to date with any changes.
13.0 How can you contact TAFE Directors Australia? The contact details for TAFE Directors Australia are:
(a) 37 Constitution Ave, REID, Australian Capital Territory, 2612
(c) This Privacy Policy was last updated on 5 October 2022
This Privacy Policy applies to all personal information collected by TAFE Directors Australia via the website located at www.tasctda.net.au
1.0 What is "personal information"?
(a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
· whether the information or opinion is true or not; and
· whether the information or opinion is recorded in a material form or not.
(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
2.0 What information do we collect?
(a) The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
· your name, e-mail, postal address and other contact details;
· information about your employer or an organisation who you represent;
· your professional details; and
· any additional personal information you provide to us, or authorise us to collect, as part of your interaction with TAFE Directors Australia.
3.0 How we collect your personal information
(a) We may collect personal information from you whenever you input such information into the website.
(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
(b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us at memberservices@tda.edu.au
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by TAFE Director Australia and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
8.0 How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: memberservices@tda.edu.au
The Website www.tasctda.net.au (referred to in these “terms of use” as the website) is owned and operated by TAFE Directors Australia who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms.
Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Website and your choices regarding cookies.
General information about visits to our Website is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Website are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.
1.0 Why do we use “cookies” and other web use tracking technologies?
(a) When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Website when you visit us.
(b) We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.
(c) We collect information using “cookies” and other tracking technologies for the following reasons:
· help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
· to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
· to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and
· when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
(d) Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
(e) In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.
2.0 What are your choices regarding cookies?
If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.